Working during the COVID-19 crisis: Guidelines for Cooplers

Updated on 01.06.20

Dear Cooplers,

Following the updating of the official guidelines from the government and further to our previous advice, Coople continue to fully support the national effort to tackle COVID-19. We keep monitoring advice from Public Health England, NHS and Health & Safety Executive and will review and update this advice as and when necessary.

Social distancing is a public health measure fundamental to reduce the spread of infection and we are in constant contact with all our clients to address any concern raised on social distancing within the workplace.

To reduce social contact, the government has required by law that some businesses and venues close to members of the public.

Some businesses and services, identified as essential or able to operate with social distancing measures in place, remain open and continue to operate. From Monday 1st June some types of business are allowed to resume operations, with more types allowed to do so from 15th June. Employers who have people in their offices or on site should ensure that employees are able, where possible, to follow Public Health England (PHE) guidelines on social distancing (including, where possible, maintaining a 2 metre distance from others), and hygiene (washing their hands with soap and water often for at least 20 seconds).

Coople is liaising with all clients to ensure that PHE guidelines are followed at all times however, these guidelines also recognise that in some specific settings it may not be possible to follow in full the guidance on social distancing. In that case employers must take all the mitigating actions possible to reduce the risk of transmission between their staff. Potential mitigating actions are set out in these illustrative industry examples.


Ultimately, we rely on everybody’s cooperation and sense of responsibility and we strongly advise all Cooplers to:

• Do not travel to or attend work if you are unwell with symptoms of coronavirus (COVID-19)

• Stay at home if you or anybody in the household where you live develop symptoms of coronavirus (COVID-19) (a new, continuous cough and/or a high temperature) however mild. You must stay at home for at least 7 days from the onset of the symptoms, if after 7 days the symptoms worsen or are no better, contact NHS 111 online in line with the stay at home guidance

• If you or anybody in the household where you live are vulnerable or extremely vulnerable, you should be following the guidance on shielding

You will be able to claim SSP if you are self-isolating or shielding, contact info@coople.com or hr@coople.com for more information on SSP

If you are working on site with a client:

• Only attend work if you are free of any symptoms of coronavirus (COVID-19) (a new, continuous cough and/or a high temperature, loss of sense of taste/smell)

• Follow the client’s Health & Safety procedures in full and at all times

• Remember to wash hands for 20 seconds more frequently and catch coughs and sneezes in tissues

• Frequently clean and disinfect objects and surfaces that are touched regularly, using standard cleaning products

• Where possible remain 2 metres apart, check if there are floor markings to mark the distance, particularly in the most crowded areas (for example, where queues form)

•  Where it is not possible to remain 2 metres apart, you should work side by side, or facing away from each other, rather than face to face if possible

• Where face-to-face contact is essential, this should be kept to 15 minutes or less wherever possible

• If you are travelling to your workplace you will still need to observe the social distancing guidance whilst you are travelling, as far as is practical. Social distancing means staying 2 metres apart from other people

• If you’re using public transport, you may want to wear face covering


We are supporting a number of businesses that are either classed as essential or can operate with social distancing measures in place and in all cases, we are keeping in close contact with them to ensure that they take all the possible steps to ensure safe conditions for all Cooplers.

We are asking businesses:

• Whether they are considered “essential” and/or are allowed to operate. This include the food chain (production, distribution, processing, sale and delivery of goods), transport and deliveries of goods, postal services, health and social care, utilities (gas, electricity, water and telecommunications), outdoor markets and other services.

• If the business is not considered essential, we ask clients to ensure that work can be carried out respecting the social distancing guidance

• Provide additional pop-up handwashing stations or facilities if possible, providing soap, water, hand sanitiser and tissues and encourage staff to use them

• Where it is possible to remain 2 metres apart, use floor markings to mark the distance, particularly in the most crowded areas (for example, where queues form)

• Where it is not possible to remain 2 metres apart, staff should work side by side, or facing away from each other, rather than face to face if possible

• Where face-to-face contact is essential, this should be kept to 15 minutes or less wherever possible

• As much as possible, keep teams of workers together (cohorting), and keep teams as small as possible

• Splitting staff into teams with alternate day and night shift

• Spreading out standard processes, so that only one team needs to be on the premises to complete a task at a given time

• Ensure frequent cleaning and disinfecting of objects and surfaces that are touched regularly, using standard cleaning products and particularly at the end and beginning of shifts

Additionally, for customer-facing businesses:

• Use signage to direct movement into lanes, if feasible, while maintaining a 2 metre distance

• Regulate entry so that the premises do not become overcrowded

• Use additional signage to ask customers not to enter the premises if they have symptoms

• If feasible, place plexiglass barriers at points of regular interaction as an additional element of protection for workers and customers (where customers might touch or lean against these, ensure they are cleaned and disinfected as often as is feasible in line with standard cleaning procedures)

Your health and wellbeing are of the utmost importance so please be responsible when accepting and/or attending work and if you are still unsure whether you’re supposed to go into work or not, just contact us by phone or email at info@coople.com or hr@coople.com.

Kind regards,

Your Coople Team