![ILG Logo](https://www.coople.com/uk/wp-content/uploads/sites/7/2023/07/ILG-Logo-e1689693995753.jpeg)
How ILG found skilled candidates at short notice, with ever changing schedules over their peak period.
![ILG case study header v1](https://www.coople.com/uk/wp-content/uploads/sites/7/2023/07/ILG-case-study-header-v1.png)
ILG are fulfilment and delivery experts. They help ambitious brands to fulfil their online sales, stock retail networks and transport high-value goods to national and global destinations. Learn more about ILG.
Challenge
ILG were using other staffing agencies who were not able to provide the volume of skilled warehouse staff they required during their peak period. They needed a staffing partner who could reliably accommodate the daily changing needs of their business and cover last-minute shifts. Coople were initially allocated approximately 20% of ILG’s worker requirement for the Christmas peak.
The main challenges were:
Find full-time, experienced, and reliable warehouse assistants at short notice.
Cover 7-week peak period shifts with schedules adapting daily.
Recruit local workers across multiple different locations.
Specific uniform requirements and training prior to start date.
How did Coople help?
ILG established a pool of over 35 favourite workers who worked regular shifts on a fixed shift pattern. These workers were reliable, had appropriate experience, and were able to work across their four locations over the festive period. ILG can tap into their pool of workers whenever they need to, reducing fixed staffing costs and without any commitment.
![ILG case study middle](https://www.coople.com/uk/wp-content/uploads/sites/7/2023/07/ILG-case-study-middle.png)
Results:
Flexible staffing for peak period.
Adaptability for last-minute coverage.
High shift fulfilment rate.
Multiple locations covered.
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From my point of view, Coople have been exceptionally helpful throughout our peak period and went out of their way to assist me. The communication with myself has been very good, please pass a special thank you on to Emily for her assistance and patience even when things kept changing last minute, nothing was ever too much trouble for her. Coople managed to fill positions at our sites where other agencies were struggling to meet requirements.”
Louise Beer, Recruitment Manager
High quality and fast coverage with Coople.
When using Coople, ILG were confident they could successfully cover peak periods across multiple warehouse locations. Using CoopleFlex allowed them the opportunity to amend their staffing schedules at short notice and cover unexpected absences whilst also having a high shift fulfilment rate. Being able to tap into Coople’s pool of over 250,000 flexible workers and build a reliable favourites pool is what gave ILG the flexibility they couldn’t get from any other agency. If you have similar staffing challenges and want to learn more about how Coople can help you, get in touch today.
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