Relies on a favorites pool of flexible workers
Flaschenpost, Switzerland’s largest online wine store saw a significant increase in demand after the initial outbreak of COVID-19. Within a very short period of time, the company was able to build up a favourites pool of qualified flexible workers to rely on as needed at their logistics centre in Dietlikon.
Flaschenpost Services AG needed a large pool of flexible staff at once to guarantee a smooth service and the ability to process incoming orders on time. The qualified workers needed to be available on call for an extended period of time. Their main challenges were:
An extremely short lead time for most shifts
Their need for 20 workers per day over a longer period of time
A preference for working with the same flexible workers as much as possible
To find the required number of qualified, flexible staff, Coople supported Flaschenpost by building a pool of favorites. The best performing workers who proved themselves during the first assignment for Flaschenpost were continuously highlighted and included in the pool of favorites. After only a few days, Flaschenpost already had a group of 25 flexible workers, whom they could rely on at any time for short-notice assignments. This set up also provides a good experience for Cooplers (our flexible workers), as they can repeatedly work in the same team with other Cooplers, which creates a sense of community.
11 favourites are in action, 5 days per week
All flexible workers are always punctual and reliable
Within one working day, the first 20 workers could be hired