Switzerland’s largest online wine store saw a significant increase in demand after the outbreak of COVID-19. Within a very short period of time, the company was able to build up a pool of qualified flexible staff to rely on as needed at their logistics centre in Dietlikon.

Challenges in building a pool of flexible staff

Flaschenpost Services AG needed a large pool of flexible staff at once to guarantee a smooth service and the ability to process incoming orders on time. The qualified workers needed to be available on call for an extended period of time.

In summary, the challenges were:

  • An extremely short lead time for most shifts
  • Their need for 20 workers per day over a longer period of time
  • A preference for working with the same flexible workers as much as possible

How did Coople help?

imageTo find the required number of qualified, flexible staff, Coople supported Flaschenpost by building a pool of favorites. The best performing workers who proved themselves during the first assignment for Flaschenpost were continuously highlighted and included in the pool of favorites. After only a few days, Flaschenpost already had a group of 25 flexible workers, whom they could rely on at any time for short-notice assignments. This set up also provides a good experience for Cooplers (our flexible workers), as they can repeatedly work in the same team with other Cooplers, which creates a sense of community.

Solution: How to build a pool of flexible staff on the Coople platform

With over 300’000 registered professionals, the Coople platform offers our clients the opportunity to access to a large pool of flexible staff at any time. Because of the advanced algorithm, advertised vacancies are quickly filled with motivated workers who bring the appropriate skills and experience. Staff who were able to impress during an assignment can be added to the so-called pool of favorites with just one click. This function accelerates and automates the hiring process for filling future vacancies with already vetted, flexible personnel.

How it works

  1. Create jobs
    The customer uses the simple Job Creator in the Coople Hire App to create and publish a job within minutes. They set the salary, position and experience required.
  2. Discovery process
    The job is automatically matched by the Coople algorithm with available, qualified employees. Flexible workers can apply and appear in the employer’s list of applicants.The hiring is completed with just one click.
  3. Confirm hours
    After the job is completed, the flexible worker enters the hours worked and submits it to the employer for approval. The platform then takes over and completes all administrative work, including payroll.

Result for Flaschenpost: A high-quality pool of ‘favorite’ flexible staff

  • Favourite-pool with 25 flexible workers: 11 favourites are in action, 5 days per week
  • Quality: All flexible workers are always punctual and reliable
  • Speed: Within one working day, the first 20 workers could be hired



What the client said about us: