How Bardhyl Coli manages peaks in demand

At 29, Bardhyl Coli became the youngest hotelier in Switzerland, looking after the wellbeing of the Waldhotel Davos’ high-profile guests during normal times as well as during peaks in demand from prestigious events such as the annual World Economic Forum. Flash forward five years, he is now General Manager of the 5-star Arosa Kulm Hotel & Alpin Spa as well as the Gubelhof Suites in Zug and its adjoining coffeeshop, Kaffee Frech. Here’s how one of the country’s most successful hoteliers keeps it all under control with the help of Coople.

A day in the life of the general manager of a 5-star luxury hotel is dynamic, and, often times, unpredictable. Between management meetings, running hotel operations, and making sure the guests are satisfied, Bardhyl has a full plate of responsibilities and challenges to tackle on a daily basis.

One particular challenge Arosa Kulm faces is the lack of access to qualified staff. Simply put: due to its exclusive location in the mountains, it’s not always easy to find workers, especially for peaks in demand such as a wedding banquet. Many remote resorts like Arosa Kulm face similar obstacles when they need to cover for sick staff members on short notice.

Bardhyl first experienced this situation during his time as manager of the Waldhotel in Davos five years ago. That was when he found Coople—then known as Staff Finder—as a solution for his staffing needs. Today, Bardyl continues to work with Coople to facilitate the search for temporary staff and regularly hires Cooplers at Arosa Kulm. With access to over 250,000 registered workers, Bardhyl says that he is impressed with the speed at which he can find temporary staff through the platform.

One of his favorite things about Coople is the app and how it has enabled him to easily manage his staffing needs on the go. Because Bardhyl travels frequently between the Grisons in eastern Switzerland and Zug, the possibility to review job postings and approve hours from the Coople mobile app is extremely handy. And because Coople handles administrative tasks like payroll and insurance, Bardhyl and his team spend less time on paperwork and can focus on other important priorities.

“Finding flexible workers is fast and painless with Coople.”

With the help of Coople, Bardhyl has managed to keep his hotel’s variable costs under control while still maintaining the level of service and quality – even during peaks in demand – that his guests have come to expect from a prestigious name such as Arosa Kulm.