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How ILG found skilled candidates at short notice, with ever changing schedules over their peak period.


ILG are fulfilment and delivery experts. They help ambitious brands to fulfil their online sales, stock retail networks and transport high-value goods to national and global destinations. Learn more about ILG.


Company Size:

500+ employees



Delivery & Fulfilment



Nationwide, UK

From my point of view, Coople have been exceptionally helpful throughout our peak period and went out of their way to assist me. The communication with myself has been very good, please pass a special thank you on to Emily for her assistance and patience even when things kept changing last minute, nothing was ever too much trouble for her. Coople managed to fill positions at our sites where other agencies were struggling to meet requirements.”

Louise Beer, Recruitment Manager


ILG were using other staffing agencies who were not able to provide the volume of skilled warehouse staff they required during their peak period. They needed a staffing partner who could reliably accommodate the daily changing needs of their business and cover last-minute shifts. Coople were initially allocated approximately 20% of ILG’s worker requirement for the Christmas peak.

Their main challenges were:

Find full-time, experienced, and reliable warehouse assistants at short notice.

Cover 7-week peak period shifts with schedules adapting daily.

Recruit local workers across multiple different locations.

Specific uniform requirements and training prior to start date.

How did Coople help?

Coople provided trained flexible workers within a few days or sometimes hours of the brief. ILG’s specific uniform requirements were managed, and external, onboarding training was facilitated prior to every new worker starting their first shift. The ILG hiring managers were able to clearly identify via each worker profile who had completed the training and who was available to hire, without having to contact Coople.

ILG established a pool of over 35 favourite workers who worked regular shifts on a fixed shift pattern. These workers were reliable, had appropriate experience, and were able to work across their four locations over the festive period. ILG can tap into their pool of workers whenever they need to, reducing fixed staffing costs and without any commitment.



Flexible staffing for peak period.

Adaptability for last-minute coverage.

Worked with ILG to develop their staffing rotas and recommend the most suitable workers for shift patterns based on skillsets and availability.

High shift fulfilment rate.

Up to 15 fully trained workers provided on any given day. Any late cancellations were replaced with high-quality workers promptly.

Multiple locations covered.

Over a 7-week peak period, Coople provided staff across four different locations and exceeded staffing allocations

High quality and fast coverage with Coople.

When using Coople, ILG were confident they could successfully cover peak periods across multiple warehouse locations. Using CoopleFlex allowed them the opportunity to amend their staffing schedules at short notice and cover unexpected absences whilst also having a high shift fulfilment rate. Being able to tap into Coople’s pool of over 350,000 flexible workers and build a reliable favourites pool is what gave ILG the flexibility they couldn’t get from any other agency. If you have similar staffing challenges and want to learn more about how Coople can help you, get in touch today.

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