How it works.
At Coople, we’re all about enabling you to reach your professional or personal goals with flexible, rewarding work. To get you working as soon as possible, we’ll guide you through your important first steps with Coople.
Get ready for work
Prepare for your job
Complete the setup
You need to complete 3 initial steps to start working with Coople.
Download the Coople Job App
The Coople Job App is where you search and apply for jobs, confirm your working hours and update your worker profile – any time, anywhere. It is essential in order to work with Coople.
Prove your right to legally work in the UK
As your legal employer, we need to confirm your identity and work permit before we can start working with you. Please upload your ID or passport and a valid work permit (if applicable) to your worker profile.
The right to work assessment:
Validating that you can work with Coople
You can forget about scary job interviews when you work with Coople. However, as your legal employer, we will still need proof that you meet all requirements of the UK labour market and are allowed to work with us. We need to ensure that:
Once you apply for a Coople job, our team will review your documents and approve your Right to Work in the UK. Your chances of getting hired fast are highest if you have uploaded all information we need and apply proactively for interesting jobs.
Apply for a Coople job
Make sure to apply frequently! It doesn’t matter if some of the shifts clash. If you are hired for one, you will be automatically withdrawn from any other application that clashes with it.
We also advertise our jobs via other platforms, such as job boards and social media. If you found a Coople job via one of these platforms and click on it, you will automatically be taken to the details of that job within the Coople Job App and can apply from there. If you don’t have our app installed when clicking on a job ad, you will be directed to the App or Google Play Store to download the Coople Job App.
When you apply for a job, your worker profile appears in the list of applicants and companies can hire you with one click. We’ll let you know if you’re hired and remind you of all the important information regarding your shift(s) before they start.
Get an overview of all your open applications as well as your current and completed jobs by tapping the 💼 icon in the Coople Job App.
Find rewarding work in the Coople Job App
Use our app to easily find new job opportunities to reach your goals.
Searching and applying for work couldn’t be simpler. Find new challenges on our jobs marketplace by searching for the job or company name or by applying filters for location and salary expectations.
You can find rewarding work near you by tapping on the map icon in the marketplace. Zoom in and out according to your location preferences and tap on the pins to see the details of a job.
Once you’ve reviewed the details of an interesting job, you can select the shifts you want to apply for and send your application.
Our tips on getting hired fast
If you’re struggling to get hired, try applying for novice roles at first. Once you get that first star rating, it’s a lot easier to find subsequent work.
Choose different roles
If you don’t have much experience, think about the roles that you are more likely to succeed in. For hospitality, you may want to apply for smaller locations (rather than large hotels) at the start.
Apply a lot
Keep applying! It doesn’t matter if some of the shifts clash. If you are hired for one, you will be automatically withdrawn from any other application that clashes with it.
Add more job profiles
Add a variety of job profiles that interest you. The more job profiles you add, the more direct job requests you will receive.
Enable push notifications – that means you can be amongst the first to hear about new jobs and be an early applicant.
Job descriptions matter
Read the job descriptions thoroughly as some roles may require greater levels of experience for you to be considered.
Prepare for your Coople job
In this section, you’ll find all the necessary information on how to work successfully with Coople. Whether you have a question on emergency procedures or confirming your working hours, we’ve covered it all below.
Be sure to wear the right clothes. A full dress code can be found in the job description of every job, and it’s vitally important that you follow it exactly. If you don’t, some companies may not allow you to work. Some jobs will specify specific uniform requirements so please make sure you have the right clothes for the job before applying.
We protect our workers by banning jobs with discriminating dress codes from our platform. Should you ever encounter one, please report it to our customer care team immediately.
We ask our community to:
- Arrive 10 minutes early and make sure you head to the right place. Jobs will often have a ‘meeting point’ section within the job description which may not be the main entrance of the building.
- Have a positive attitude and stay friendly and engaged throughout the shift.
- Ask questions if you’re unsure about anything! It’s better to ask and make things right than not ask and make a mistake.
What to do in case of emergency
We hope that no emergencies will happen when you work with us, but we want to make sure you know what to do in the worst case scenario. If something happens on your way to work that prevents you from being punctual or attending the shift, please inform us immediately. Our customer care team is available and ready to support you any time, whatever the matter.
In general, please contact us if you’re unsure about something. Get in touch with our customer care from the app menu by clicking on “Visit help centre”.
Confirm your working hours
After you have completed your shift, you have six hours to confirm your working hours in the app. The shift automatically displays the planned hours and break duration. If you have worked more hours, or took a shorter break, make sure to manually adjust that before confirming and sending in your working hours. Once the hiring company has checked and confirmed your hours as well, you will receive your salary.
Payments are made a weekly, with shifts paid a week in arrears. You can review your payslips at any time in the Coople Job App via the profile menu. Please make sure your bank details are added correctly to prevent late payments.
As your employer, we also take care of your income tax and your national insurance contributions so you don’t have to.
These contributions are required by UK employment law and will ensure you’re always working legally when you work with Coople.
Just like how we connect you to rewarding work, we also have a responsibility towards hiring companies on our platform to supply them with quality flexible workers. To maintain our high standards of professionalism and commitment, we have implemented a strikes policy. This is a three-level warning system before suspension. Suspension happens when you cancel a confirmed job too close to the start of the first shift, or if you’re absent from work without a valid reason. A detailed explanation of how our strikes policy works can be found here.
If you receive three strikes, you will be suspended from our platform and your worker profile will be blocked. If your account has been suspended or you have received a strike you do not agree with, you can launch an appeal from the profile menu in the app.
Please note that you will not be able to apply for jobs while your account is suspended.
Tip: If you applied for a job but can no longer make it for the shift anymore, use the withdrawal option. As long as you are not hired for a job, you can withdraw your application and can’t be hired for this job anymore. That way you can avoid getting strikes for sure.
Progressing with Coople
We strive to connect our Cooplers with rewarding opportunities, no matter the length of commitment. We want every job you do with us to provide you with opportunities to develop your skills and take steps towards achieving your personal and professional goals.
Improve your ratings
You bring the drive, we bring the opportunities. Lack of workplace experience shouldn’t be a barrier to finding rewarding work. For every Coople job you complete, you receive a rating from the hiring company, and you can rate them in return. The hiring company can not see the rating you gave before they rated you as well. Build up your platform reputation and gather 4-star ratings. The better your overall rating, the easier hiring companies can find and hire you.
Become a favourite
Having a good attitude during your shifts will go a long way to ensure you stand out. When you make a good impression on our hiring companies, you may be added to their favourites pool. This means you can receive direct job requests from those companies and will be prioritized in the hiring process. Becoming a favourite worker for various companies allows you to find regular shifts.
Reach your goals
“Flexible work has supported me to stay active and find work throughout lockdown. Though it hasn’t been easy, I’ve been able to gain new skills in areas I never considered previously.”
Jack, Warehouse Operative
Reach your goals
“Being able to choose my working days means I can easily fit my shifts around my parenting schedule without needing to ask for time off.”
Emma, Office Assistant
Reach your goals
“Funnily enough, I’ve learnt more about workplace communication and adaption in any Coople shift than in any of my A-levels.”
Reach your goals
“I’ve learned more about time management, problem solving and effective communication while working with Coople, than I did throughout my entire degree.”
Natasha, Telesales Agent