One of the world’s leading logistics companies, specialising in air and sea freight, contract logistics, and supply chain management. Their air freight division plays a crucial role in global trade, ensuring the smooth movement of cargo worldwide.
The company required a skilled and reliable workforce to support year-round operations while ensuring flexibility for seasonal peaks.
Their main challenges were:
Coople established a dedicated workforce pool, ensuring over 30% of the companies shifts were covered by experienced Cooplers. By providing regular shift patterns, we reduced worker churn, built a higher-quality workforce, and improved productivity and KPI performance.
All Coople workers underwent a rigorous vetting process, including civil aviation licensing and full background checks, ensuring compliance with airside security regulations and a fully qualified, adaptable team.
Coople’s flexible staffing model enabled rapid shift adjustments, allowing Cooplers to stay beyond scheduled hours to manage urgent shipments and ensure uninterrupted operations.
The platform’s adaptability proved crucial in managing shipment delays and last-minute supply chain disruptions. This flexibility improved fulfilment rates, boosted KPI performance, and even encouraged competitor agency workers to stay longer and increase productivity.
With Coople’s support, the company successfully built a stable, skilled, and flexible workforce. Our adaptable staffing solution not only improved operational efficiency but also encouraged competitor agency workers to stay and go the extra mile, contributing to overall fulfilment success.
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