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Ensuring workforce stability and flexibility for air freight operations

One of the world’s leading logistics companies, specialising in air and sea freight, contract logistics, and supply chain management. Their air freight division plays a crucial role in global trade, ensuring the smooth movement of cargo worldwide.

Challenge

The company required a skilled and reliable workforce to support year-round operations while ensuring flexibility for seasonal peaks.

Their main challenges were:

  • High worker churn—inconsistent staffing levels impacted KPIs and operational efficiency.
  • Lack of skilled workers—the need for specialised training, including civil aviation licensing.
  • Adapting to supply chain unpredictability—delays in shipments required workforce flexibility to maintain fulfilment rates.

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How did Coople help?

Coople established a dedicated workforce pool, ensuring over 30% of the companies shifts were covered by experienced Cooplers. By providing regular shift patterns, we reduced worker churn, built a higher-quality workforce, and improved productivity and KPI performance.

All Coople workers underwent a rigorous vetting process, including civil aviation licensing and full background checks, ensuring compliance with airside security regulations and a fully qualified, adaptable team.

Coople’s flexible staffing model enabled rapid shift adjustments, allowing Cooplers to stay beyond scheduled hours to manage urgent shipments and ensure uninterrupted operations.

The platform’s adaptability proved crucial in managing shipment delays and last-minute supply chain disruptions. This flexibility improved fulfilment rates, boosted KPI performance, and even encouraged competitor agency workers to stay longer and increase productivity.

Improving workforce stability and operational efficiency.

30% of shifts covered by Coople’s skilled workforce.
Reduced reliance on inconsistent staffing and improved retention rates.
Lower worker churn.
Provided regular shift patterns and a consistent workforce, boosting productivity and KPI performance.
Fully compliant and qualified staff.
All Cooplers underwent rigorous vetting, including civil aviation licensing and full background checks, to meet airside security standards.
Flexible operations.
Workers were available to stay beyond scheduled hours for urgent shipments, ensuring uninterrupted operations.
Adaptable staffing.
Enabled quick adjustments to shift patterns during shipment delays or supply chain disruptions, improving fulfilment rates.

Optimising workforce management in a dynamic industry.

With Coople’s support, the company successfully built a stable, skilled, and flexible workforce. Our adaptable staffing solution not only improved operational efficiency but also encouraged competitor agency workers to stay and go the extra mile, contributing to overall fulfilment success.

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