A globally recognised jewellery brand known for its demi-fine jewellery that bridges the gap between fine and fashion jewellery. The company sells through retail stores, e-commerce, and premium stockists worldwide.
The company needed to efficiently manage staffing demands to meet order fulfilment targets during their seasonal peaks.
Their main challenges were:
Coople provided a flexible staffing solution that ensured a stable and skilled workforce throughout the year while seamlessly scaling up during peak seasons. By maintaining a baseline workforce of 12-20 Cooplers per day, the company had access to a reliable and well-trained team to handle daily fulfilment operations. This ongoing workforce stability minimised disruptions and allowed for smoother transitions when scaling up for peak periods like Black Friday.
To tackle these seasonal surges, Coople worked closely with the company to plan a tailored recruitment strategy. The team organised workshops and assessment days to ensure all additional staff were fully vetted and prepared for the demands of the role. This structured approach enabled a rapid scale-up to 50 Cooplers per day during the summer sale and 205 per day for six weeks over the Black Friday period. By pre-selecting skilled workers, Coople minimised onboarding time, ensuring that all team members were ready to contribute effectively from day one.
By working with Coople, the company successfully streamlined their seasonal workforce management. With a consistent baseline team and a scalable staffing model, they maintained productivity while handling significant fluctuations in demand.
Find out more
