A luxury British department store chain known for its high-end fashion, beauty, and hospitality offerings. The brand operates flagship stores in major cities, with a strong reputation for quality service and premium dining experiences.
The company required a highly skilled and committed workforce for the launch of their new restaurant. The staffing solution needed to be executed within a short timeframe while ensuring quality service and operational efficiency.
Their main challenges were:
Coople assembled a skilled FOH and BOH team within two weeks, allowing the company to open their new restaurant on time. From the outset, we prioritised consistency and commitment by building a core team of workers scheduled on a structured two-month rota, working four days on and three days off. This rotation model was designed to ensure the same individuals cycled through shifts, avoiding the need to retrain new workers and maintaining service quality throughout.
The restaurant required 8 staff per day, increasing to 10–11 during weekends. By using Coople’s digital staffing platform, we were able to meet this demand with a dependable pool of vetted professionals, including experienced pizza and pasta chefs who could run their sections independently. With all roles – except the Manager and Head Chef – filled by Coople workers, the result was a cohesive team that integrated seamlessly and adapted to the restaurant’s operational rhythm.
Our flexible staffing model allowed the company to scale staff numbers as needed, maintaining high service standards during peak hours without overstaffing at quieter times.
With Coople’s support, the company successfully launched their new restaurant, ensuring seamless service from day one. The flexibility and speed of Coople’s staffing solution allowed them to meet critical hiring deadlines while maintaining high service standards.
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