How Paul Smith hired flexible sales associates at short notice to cover sickness absences.

Paul Smith is a British design company, who strive to champion positivity, curiosity, and creativity. They began as a small shop in Nottingham England and now have 130 stores in over 60 countries. Learn more about Paul Smith.

Challenge

Paul Smith regularly experienced last-minute sickness absences across their London stores. This put pressure on their retail teams and left some of their busiest stores understaffed. Paul Smith found it challenging to cover staff absences with only a couple of hours’ notice before the shift began.

Their main challenges were:

• Sourcing high-quality replacements for internal staff calling in sick only a few hours before the shift started.
• Finding pre-trained sales associates to cover 15 of their London stores at short notice.

How did Coople help?

Paul Smith posted jobs on the Coople platform to cover short notice absences from their internal team and were able to hire sales associates, often with only a couple of hours' notice before the job started. Paul Smith was able to achieve this thanks to their favourites pool of high-quality sales associates who were pre-trained and available to work across any of their 15 London stores. The ability to instantly hire trained and quality sales associates, gave Paul Smith the flexibility and confidence to ensure they were always fully staffed.

Reliably fast coverage with Coople.

Paul Smith built a reliable, flexible pool of 7 high-quality sales associates that they could tap into at any time through Coople’s flexible staffing platform. Using CoopleFlex assured Paul Smith that they would always have the resource to consistently fill any sickness or last-minute cancellations across any of their London stores. If you have similar staffing challenges and want to learn more about how Coople can help you, get in touch today.

Find out more