Oliver Bonas, a well-known British lifestyle retailer, required a scalable workforce solution to support their fulfilment centre and retail stores during seasonal peaks. By partnering with Coople, they maintained a consistent and skilled workforce that seamlessly integrated into their internal teams, ensuring high productivity levels and operational success.
Oliver Bonas needed to effectively scale their workforce to meet seasonal demand fluctuations across both their central fulfilment unit and retail stores.
Their main challenges were:
Coople provided a structured and flexible staffing solution that allowed Oliver Bonas to build a reliable worker pool while scaling up seamlessly for peak periods. By maintaining a baseline supply of skilled workers throughout the year, Oliver Bonas ensured operational continuity across fulfilment and retail operations. Workers sourced through Coople integrated seamlessly into internal teams, improving efficiency and reducing the need for constant retraining.
For peak seasons, Coople gradually increased workforce numbers on a weekly basis to align with demand. All Cooplers underwent a full induction process and were pre-vetted to ensure they had the necessary skill sets. This approach minimised onboarding time and ensured a smooth transition into peak operational capacity. As a result, the company was able to consistently achieve their required fulfilment forecasts and maintain excellent productivity levels.
By working with Coople, Oliver Bonas successfully streamlined their seasonal workforce strategy. With a strong baseline team and a scalable staffing model, they ensured smooth operations across both fulfilment and retail, delivering on productivity and efficiency goals.
Find out more
