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Chocolate store

Powering operational excellence at Lindt’s flagship store with favourite worker pools

Lindt is an internationally renowned Swiss chocolatier with a growing retail presence in the UK. In preparation for their largest UK store opening at Piccadilly Circus, they sought a staffing partner who could provide flexibility, speed, and consistency.

By partnering with Coople, Lindt were able to train managers early, build a reliable pool of trusted flexible workers, and guarantee operational readiness.

Challenge

Launching a flagship store in one of London’s busiest retail hubs required a staffing partner that could deliver both pre-opening support and sustained operational reliability.

Their main challenges were:

  • Pre-opening training and readiness: Managers needed to be onboarded and trained before the store opened.
  • Building a reliable staff pool: To ensure a smooth launch, Lindt needed to create a consistent group of workers who were familiar with their brand and operations.
  • Short shift flexibility: Covering early-morning and short shifts – often just a few hours – was a challenge through traditional staffing providers.
  • Back-of-house support: The new flagship required dependable delivery, BOH and cleaning support alongside retail-facing roles.

Confectionary


How did Coople help?

Coople worked closely with Lindt in the months leading up to the Piccadilly store opening. The engagement began with low-scale support at existing London stores, allowing Lindt to trial the platform and start building a pool of favourite Cooplers. Store managers received training and live demos to become fully self-sufficient with Coople’s hiring platform.

 By the time the flagship store launched, Lindt had already established a dependable pool of sales assistants, cashiers, and cleaners who were ready to step in. This pre-emptive planning ensured the new store launched with no staffing disruption.

Crucially, Lindt leveraged Coople’s flexibility to schedule short, early-morning shifts for delivery and prep - previously a major challenge with traditional agencies. With no shift minimums, they only booked help when needed.

Today, Lindt continues to rely on their favourite Cooplers to support retail operations, BOH tasks, and cleaning roles – all with the agility and ease of a self-service model.

Seamless store launch and sustained retail performance through favourites pools.

Proactive manager onboarding.
Lindt’s proactive approach meant their managers were fully trained before launch, ensuring immediate access to trusted flexible workers once the flagship opened.
Flexibility for short and early shifts.
With no minimum shift requirements, Lindt could staff early-morning roles (e.g. deliveries, pre-opening prep) with precision – maximising efficiency and reducing cost.
Favourite worker pools for consistency.
Built a dependable group of Cooplers who regularly return for sales, cashier and cleaning shifts, reducing onboarding time and increasing team familiarity.
Self-service agility.
Lindt’s managers now manage their staffing autonomously through Coople’s platform, enabling them to react quickly to demand spikes or last-minute needs.

Prepared for success: Scaling up operations the smart way.

Lindt’s proactive partnership with Coople ensured that their Piccadilly flagship launched smoothly – backed by a well-trained management team and a pool of flexible, trusted workers in place. By continuing to use Coople’s platform for BOH, cleaning and sales assistant roles, Lindt maintains high operational standards with complete agility and staffing control.

Want to test it yourself? Learn how Coople’s Temp Staffing solution helps you fill shifts fast, stay compliant, and stay in control.

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