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Logistics staff

Powering fulfilment agility at Grind through flexible staffing and familiar worker pools.

Grind is a leading UK coffee brand known for its iconic cafés, direct-to-consumer coffee subscription service, and growing supermarket footprint. With operations extending across retail, e-commerce, and B2B channels, maintaining seamless fulfilment capabilities is critical to supporting their growth and brand reputation.

Challenge

Grind’s fulfilment needs fluctuated dramatically – especially during unexpected supermarket orders or seasonal surges. They needed a staffing solution that could respond instantly while ensuring continuity and quality.

Their main challenges were:

  • Workforce scalability: Sudden changes in order volume made it difficult to predict staffing needs in advance.
  • Operational pressure: During peak times, even senior leadership had to step into the warehouse to support fulfilment.
  • Speed to hire: On several occasions, they needed to secure reliable warehouse staff with less than 24 hours’ notice.
  • Staff retention and familiarity: Ensuring returning workers who already understood the operations was essential for minimising training and onboarding time.

warehouse packing


How did Coople help?

Coople provides a highly flexible staffing model and enabled Grind to build a dependable favourites pool of trained, motivated warehouse operatives. These returning workers were familiar with Grind’s environment, culture, and expectations making it easy to scale the team without slowing operations.

Cooplers frequently asked to return to Grind shifts, citing the strong team dynamic and positive working culture. This cultural fit further boosted motivation and reduced onboarding time.

One standout moment came when Grind requested six additional warehouse operatives for next-day fulfilment late one evening. Coople delivered within hours proving the platform’s speed, reliability, and quality under pressure.

Supporting high-performance fulfilment with workforce flexibility.

Rapid responsiveness.
With Coople’s digital platform, Grind could respond to last-minute staffing needs and scale their workforce overnight, including filling six urgent shifts with only a few hours’ notice.
Consistency and familiarity.
Established a trusted pool of regular warehouse operatives, ensuring low retraining requirements and faster operational integration.
Operational resilience.
During periods of extreme unpredictability, Grind relied on Coople to provide qualified support, maintaining business continuity.
Enabling growth.
By consistently fulfilling unexpected large orders, Grind expanded their supermarket presence and client portfolio without compromising service standards.

Agility and reliability to fuel fulfilment success.

With Coople, Grind built a scalable, reliable fulfilment workforce that could flex on demand without compromising quality or team culture. From supermarket surges to B2B fulfilment spikes, Coople helped Grind stay fast, agile, and customer-focused at every step.

Want to see it in action? Learn how Coople’s Temp Staffing solution helps operations teams stay agile, scale instantly, and fulfil with confidence – no matter the demand.

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