Firstsource is a business process solutions company, helping their clients be more efficient and save money. They create value for their global clients, by elevating their customer experience at every interaction. Learn more about Firstsource.
Firstsource were looking for a reliable staffing partner they could trust to consistently meet their clients’ demand across the UK. Juggling multiple traditional agencies created additional admin and management work for their in-house teams. Firstsource required an easy, flexible staffing solution to find full-time staff to fulfil their workload.
Sourcing high quality candidates who had contact centre experience proved challenging. Especially in Birmingham, where Firstsource typically struggled to find suitable candidates. Furthermore, Firstsource needed a large volume of workers starting every couple of weeks.
Their main challenges were:
With Coople, Firstsource found a staffing partner they could trust to find experienced contact centre agents across the UK. Coople were able to consistently deliver 16-24 permanent staff bi-weekly in Birmingham. Alongside the Coople platform, the support of the internal Coople team ensured the quality and skillset of each candidate was appropriate for the role. The flexibility and efficiency partnering with Coople allowed Firstsource to streamline their recruitment process.
Coople had a robust recruitment process in place and sourced experienced and high-quality customer service agents on a regular basis. Firstsource were happily able to meet demand nationwide with Coople, most notably in Birmingham, where they were previously challenged to find suitable staff. If you have similar staffing challenges and want to learn more about how Coople can help you, get in touch today.
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