Chelsea Stadium worked with Coople to consistently source high quality, VIP event staff for their on-site restaurants. With the help of Coople’s flexible platform, Chelsea Stadium successfully hired professional waiters, bartenders and runners and achieved 100% coverage per match. Additionally, they exceeded their clients’ service level expectations.
How did Coople help Chelsea Stadium find high quality, professional staff?
Chelsea Stadium required particularly skilled event staff to create a consistent and quality lead off-payroll workforce. Due to their VIP clientele, experience and expertise were essential for the hospitality success of each match day. Thanks to Coople as their staffing partner, Chelsea Stadium were able to use Coople’s smart rating system and skill validation features to find the best workers. They were then able to build a regular pool of reliable ‘favourite’ professional workers to hire for consistent shifts.
- Finding consistency in staffing, with a preference for the same team working during all matches which their VIP clientele attended
- Sourcing experienced and skilled hospitality workers to exceed high client expectations and provide a memorable, quality service during each match
Chelsea Stadium embraced the Coople platform to find the professional staff they needed. With Coople’s unique algorithm, they were able to post a job and quickly match with thousands of suitable, fully-vetted worker profiles. Applications were received in hours and Chelsea Stadium were able to review their CV’s, ratings and skills to make informed hiring decisions, leading to 100% coverage per match. This is what the process looked like:
Job publication: Chelsea Stadium used the simple in-app job creator to create and post jobs in minutes. They selected the wage, role and experience they required, as well as the number of workers needed.
Matching and reviewing: the job was automatically matched with qualified workers via the Coople algorithm. The workers were able to apply and Chelsea Stadium reviewed the applicants based on their CV and star ratings before hiring them.
Confirmation of hours: once the job was completed, Chelsea Stadium reviewed and approved the hours. Next, the platform took care of all the administration and payroll. Chelsea Stadium were then able to add their best temporary workers to their own ‘favourites’ pool for future shifts.
A consistent, skilled workforce: Chelsea Stadium built a pool of favourite, professional staff to re-hire, allowing for high return rates and near-perfect consistency per match.
Quality client experience, every time: thanks to the regular pool of readily onboarded workers, Chelsea Stadium saw a significant increase in the volume of good reviews from their clients.
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