Find work as a customer service advisor today.

Coople is one of Europe’s largest digital staffing platforms. We connect ambitious workers with fulfilling work across the hospitality, office, events, retail and logistics sectors.

To apply you will need to download the Coople Jobs App, create an account and complete a short video application.


We’re building a nationwide, remote workforce of customer service advisors. Join us today!

We are recruiting on behalf of our client, a global outsourcing contact centre with a reputation for hard work, outstanding results and for being a “great place to work”.

If you’re looking for an opportunity to delight customers and want to progress in your career, we want to hear from you!

What do we need from you?

  • People skills and confidence in your PC skills!
  • A positive attitude with the ability to interact with lots of different people
  • The ability to handle challenging calls, with resilience and determination
  • Basic computer skills such as navigating between systems and switching between different applications
  • Work 37.5 hours per week. You must be flexible for shifts between 6am – 11pm Monday to Sunday.
  • 5-8 days training Monday to Friday 9am–6pm. Full attendance is required
  • Bring your own device. You must have your own PC or Laptop (unfortunately Apple devices are not currently supported).

Download our Coople Jobs App and register today!


What’s on offer for you?

  • Earn £10.65/hr (including holiday pay).
  • Work from home and bring your own device
  • No experience required, we’re accepting entry level applicants
  • Paid classroom training provided
  • Two weeks “nesting” period. Experienced colleagues will help support you through your first live calls
  • Days away from your desk to help support the local community
  • Opportunities to fast track your career
  • Up to 50% discounts with Cineworld, Sony, Virgin Trains, Sony, Ray-Ban, Virgin Experience days, EE mobile contracts, discounted flights, holidays and hotels.
  • Various start dates throughout the remainder of 2021 available.
  • 28 days paid holiday per annum. Paid holiday increases to 30 days per annum after 2 years of consecutive employment
  • Refer a friend scheme – earn up to £900 per referral
  • Annual salary reviews

How to apply:

To complete your application, and to be considered for this role, make sure you follow these 3 easy steps:

How to apply:

To complete your application, and to be considered for this role, make sure you follow these 3 easy steps:

To begin your application, download the Coople Jobs App. Available on Android and iOS.

Once you’ve downloaded the Coople Jobs App, you’ll need to create an account. Simply enter a valid email address, create a password, and fill in your personal details.

You will receive a link to a short presentation with more information on the role. Next, please fill in the rest of the application form and complete a short IT skills test.

What happens next?

Our recruitment process follows steps 4-6.


All successful candidates will receive an invitation to complete a video application. The application will take five minutes, consist of four questions, and can be completed in your own time.


All successful candidates will receive an invitation to complete a one-on-one roleplay. This will be conducted by telephone with one of our recruitment specialists.


Once you pass the testing stages you’ll be passed on to our client for a brief chat. If you are the right fit for the team, you will be officially offered the job.

For compliance reasons, a background check will be performed.

More about the customer service advisor role


  • Answering inbound calls from customers relating to COVID-19.
  • Deliver quality customer service with patience, empathy and building rapport are essential.
  • Book and record appointments efficiently.
  • Comply with company policies and practices.
  • Manage databases, tools, applications and operating systems.

What does an average day look like?

  • A typical day will see you working up to 8 hours per day with a lively and vibrant virtual team from the comfort of your own home.
  • You will start your day signing into your systems to make sure you are ready to take your first call of the day.
  • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and want to challenge the process.
  • Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

Frequently Asked Questions:

Who are Coople and how can I find out more information?

At Coople, we’re all about enabling you to reach your professional or personal goals with flexible, rewarding full-time or part-time work. Find out more about how Coople works.

Who can I contact if I need help?
If you are having problems, email us at We’re here to help you.
I don’t have any previous customer service experience, can I still apply?
Yes! For this role you don’t need previous experience, we will be hiring entry level applicants.
I already have the Coople Jobs App, do I need to create a new account?
No, you don’t need to create a new account. Sign in to the Coople Jobs App, then search and apply for the relevant customer service advisor job.