Customer Support Co-ordinator - Full Time

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Pay
£515.52
£12.89/h

Including holiday pay

Start date and shifts

29 Jun 2022 · 5 shifts

Learn more about Coople
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Job role
Office Assistant
Experience level

Expert

Office Assistant with a completed training as an office assistant or at least 3 years of experience. Advanced user of MS Office and advanced typing speed. Please note: Proof of your experience must be stated in your CV.

Job description

Having grown rapidly in Switzerland, and now helping over 15,000 companies with their staffing needs, is expanding fast in the UK. We aim to provide a first-class service to our clients and Cooplers and we are looking for a dedicated, enthusiastic Customer Support Specialist to be a part of our team. As our business operates 7 days per week, this role requires you to work Thursday – Monday, taking responsibility for the support of our users over the weekend. The role: • Work Thursday-Monday to be a key member of our team, providing support to our clients and users over the weekend • First point of contact for incoming queries via phone and email • Management of our customer engagement tool • Using the platform to ensure the best coverage possible of our clients’ posted jobs • Assisting with the delivery of large staffing requests from major clients • Gathering of feedback from our users on optimisations and improvements we can make to our platform and service • Onboarding of new users to and assistance in the growth of our worker pool • Review worker profiles and past experience and assign them to work assignments Candidate profile: • Previous Customer Service experience in a technology-led business • Friendly and helpful person, excellent interpersonal skills • Proactive and dedicated individual • Excellent Microsoft skills (Excel, Word, Power Point and Outlook) • Customer-oriented individual • Excellent organisation skills, structured and solution-oriented way of working • Ability to receive and implement feedback What’s in it for you? • Be part of a great team • Your opinion matters: you can improve product, processes, and tools at • You are changing the way the world works by digitally disrupting the traditional staffing industry • Competitive salary plus annual bonus

Industry

Office

Job location

London EC2M

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