Remote Work Full-time Permanent Customer Service Advisor

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Including holiday pay

Start date and shifts

29 Jun 2022 · 61 shifts

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Job role
Customer service agent
Experience level


Assist customers with inbound queries through either phone, email or chat. Must be comfortable with predominantly phone-based work. More than 6 months' experience. Please note: Proof of your experience must be stated in your CV.

Job description

We are recruiting permanent customer service advisors for our client, please only apply if you are looking for a new full-time, permanent job. This is not a temporary role or a flexible role. You will be hired directly by our client and not hired through your Coople Jobs App. You will be provided with a desktop and headset for this role. Location: Work from Home Contract: Permanent & Full time Start Date: We have dates available in May/June/July 2022 Hours of Work: 40 hours per week. Your rota will be working hours between 8am-8pm Monday-Friday and 9am-5pm on weekends. Full flexibility is required. Salary: £19,760 per year, £9.50 per hour (you have 28 holiday days per year, your holiday pay will NOT be paid to you per hour - therefore the salary you see on the Coople Jobs App is incorrect) What does an average day look like? • A typical day will see you working in a lively & vibrant contact center environment. • You will start your day signing into your systems to make sure you are ready to take your first call of the day. • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Desired Education, Skills and Experience: • Strong verbal and written skills with the ability to show attention to detail • Problem solving and strong communications skills • Professional and friendly telephone manner • Take ownership of situations with positivity and a can-do attitude What we offer • Paid classroom based training and additional support in a dedicated area that we call “Nesting”. This is where the action happens, and where you take your first live calls. • Cineworld tickets - Up to 55% off • Virgin Trains - 20% off • Virgin Experience Days – 20% off • 25% off O2 and 20% of EE Mobile Contracts • Sony – 20% off Mobile Phones • Ray-Ban – 20% off



Job location

London EC2M

Full address will be shown once hired for the job.