Contact Centre Market Interviewer (Work from Home - Immediate Start)

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Pay
£6,601.48
£11.09/h

Including holiday pay

Start date and shifts

22 Aug 2022 · 85 shifts

Learn more about Coople
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Job role
Customer service agent
Experience level

Intermediate

Assist customers with inbound queries through either phone, email or chat. Must be comfortable with predominantly phone-based work.

Job description

is one of the UK’s largest independent and analytics agencies. Our methods expertise, sophisticated analytics and impactful insight empowers clients to make evidence-based decisions that change behaviour among customers, stakeholders and wider society. Principal purpose To conduct professional Market interviews with respondents over the phone to the highest quality standards and to agreed daily targets. Main tasks & responsibilities • Conduct professional interviews with respondents over the phone to the highest quality standards and to agreed Key performance indicators (KPIs). • To conduct all interviews in accordance with the Market Society (MRS) code of conduct. • Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents’ views. • Supply any project related feedback and observations to team manager/ . • Deal with any problems/complaints that arise in a professional and sensitive manner. About you • Previous 6 months continuous employment within an outbound Market , Sales or Customer service contact centre role. • A professional manner and an aptitude for providing a quality service. • The ability to build rapport quickly and engage with a respondent. • Computer literate and familiar with the capabilities and operation of their own hardware (Windows 10 or above laptop, and headset etc) • Excellent timekeeping and attendance *Holiday Pay* Please note your holiday will not be paid to you per hour, as it is advertised on the Coople app. On the Coople app it says you will be receiving £9.90/h and with holiday pay included it will be £11.09/h. This is not the case. You will be receiving a total of £9.90/h because instead of hourly holiday pay you will be receiving 25 days of paid holiday per year. This means if you have time off you will be paid in full for that time. If you have any questions about holiday pay please contact us at [link hidden]

Industry

Office

Job location

Birmingham B5

Full address will be shown once hired for the job.