Customer service agent
Assist customers with inbound queries through either phone, email or chat. Must be comfortable with predominantly phone-based work. More than 6 months' experience. Please note: Proof of your experience must be stated in your CV.
We are recruiting permanent customer service advisors for our client, please only apply if you are looking for a new full-time, permanent job. This is not a temporary role or a flexible role. You will be hired directly by our client and not hired through your Coople app. You will be provided with a laptop and headset for this role. Location: Work from Home Contract: Permanent & Full time Start Date: We have dates available in Nov/Dec 2021 Hours of Work: 40 hours per week. Your rota will be working hours between 8am-8pm Monday-Friday and 9am-5pm on weekends Full flexibility is required. You will work 5 days per week and have 2 days off. This is not flexible work. You will be given your rota one month in advance. You will be required to work some weekends. Training: your first 3 weeks. Full attendance is required. Salary: £18,532.80 per year, £8.91 per hour (you have 28 holiday days per year, your holiday pay will NOT be paid to you per hour - therefore the salary you see on the Coople app is incorrect) We handle telephone calls to deal with: • Renewal of a passport • Application for a first passport, a child’s passport or a collective passport • Track progress on a passport application • Report a stolen or lost passport • Common queries about eligibility, fees and what to do if you've changed your name. Desired Education, Skills and Experience: • Strong verbal and written skills with the ability to show attention to detail • Problem solving and strong communications skills • Professional and friendly telephone manner • Take ownership of situations with positivity and a can-do attitude What we offer • Discounts on top retail brands • 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2 • Pension Scheme • Sports & Social Scheme • Refer a friend and Earn scheme – Up to £900 for each individual referred • Discounted holidays, flights and hotels • Discounted utility bills • Discounted cinema tickets
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