Including holiday pay
Start date and shifts
29 Jun 2022 · 34 shifts
Customer service agent
Assist customers with inbound queries through either phone, email or chat. Must be comfortable with predominantly phone-based work. More than 6 months' experience. Please note: Proof of your experience must be stated in your CV.
About the role: As a Motor Claims Handler - Executive you will be joining our growing claims operations team. Your role will vary as we take the first steps on our claims journey to bring some services in-house. The role will require an eye for detail and quality, and we will expect you to demonstrate an understanding of what our business does and how we operate. Like all roles at we will encourage you to collaborate with your teammates to find the best solutions and improvements to our processes, setting us up for success. What you’ll be doing: You will be responsible for receiving calls from customers who are reporting their accidents to us, contacting third party drivers who have been involved in accidents with our customers, providing claim updates, administrating and deciding how best to take each claim forward. You’ll be someone who enjoys the challenge of understanding complex situations and making sense of them. Naturally empathetic, you also know how important it is to deliver exceptional service to customers over the phone and by email. By joining a start-up environment, we expect you’ll be excited by the prospect of moving fast and adapting to change. Who you are: Must be Immediately available You have a great eye for detail You have an excellent telephone manner You can make decisions quickly You enjoy problem-solving You are a quick learner and embrace change You are a self-starter who likes to take ownership Experiences that will help you succeed: Experience working in a customer-facing role, with ideal candidates having some phone-based service or insurance experience (but not necessarily claims) Excellent written and verbal communication skills Desirable: knowledge of motor claims processes Desirable: experience dealing with customers that are vulnerable, aggrieved or distressed This role comes with a hybrid way of working and will require 1-2 days a week in the office.
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