Worker resources

Financial support for Cooplers during COVID-19

Financial support for Cooplers during COVID-19

During these exceptional times, we want to support you, our Cooplers, who rely on us for reaching your regular earnings goals, as much as you support us all year round with your commitment and dedication. We are pleased to let you know that a large number of Cooplers will be able to join the Government’s Job Retention Scheme and we can therefore pay you a part of your regular Coople earnings for March, April, and potentially May.

You will qualify for this scheme, if:

  • You have received at least 1 payslip in February 2020 AND

  • You worked with Coople for a minimum of 10 shifts between 01/01/2020 and 31/03/2020 OR you earned more than £5,000 with Coople in the 2019/2020 tax year

These criteria are based on government rules and guidance, which we have to follow to ensure that we, as a business, qualify for the scheme.

How does the Job Retention Scheme work?

  • We will reach out directly to all Cooplers who qualify for the scheme, letting you know how much money you can receive, and what you need to do to participate. Please look out for these messages, which will be sent via Email by April 8th, as you need to opt in before you can receive any payments.

  • If you qualify, you will receive 80% of your average weekly earnings with Coople in the 2019/2020 tax year, including holiday pay. Normal tax and NI deductions will also apply and you will receive these payments on the same paying schedule as you normally receive your Coople salary.

  • While being on furlough, you will not be able to work shifts with Coople. However, there are no restrictions on you finding work with other employers. If you receive universal credit or other benefits, your payments might change because your earnings will vary.

We hope that you will find this financial contribution helpful during these testing weeks. The Coople team is doing everything we can to help you and your fellow Cooplers. If you have any questions, please have a look at our FAQ below. If you still can’t find what you are looking for, please do not hesitate to get in touch with our team.

In the meantime, please stay safe and keep well!


When will I know whether I qualify?

We will reach out to all Cooplers who qualify by April 8th via Email. If you would like to participate in the scheme please respond to the Email by 12th April 2020.

How do the qualification criteria work?
  • HMRC have decided that only temporary workers who received a payslip by their staffing agency in February 2020 can participate in that agency’s scheme.
  • The aim of the scheme is to support businesses who cannot maintain their current workforce, because their operations have been severely affected by coronavirus. If you worked for more than 10 shifts with us between January and March 2020, or you earned more than £5,000 with Coople in the 2019/2020 tax year, we consider you to be a member of our regular workforce, who relies on income from Coople for a significant portion of your income. If you only work with us occasionally, we recommend that you reach out to the employers (firms or staffing platforms) where you earn the majority of your income and enquire about their job retention schemes.
Why do different staffing agencies use different qualification criteria?
  • The Job Retention Scheme is new and has been designed by the government very quickly. As a result of that, it left room for interpretation on which staffing agency workers qualify.
  • We can assure you that our HR, Finance and Operations teams have worked hard to design criteria that support as many workers as possible and are still in line with the intention of the government’s scheme. We are certain that all of our competitors have done the same.
How much money can I get if I qualify?

If you qualify, you will receive 80% of your average weekly earnings with Coople in the 2019/2020 tax year, including holiday pay, and up to a maximum of £2,500 per month. Normal tax and NI deductions will also apply. You will receive these payments on the same paying schedule as you normally receive your Coople salary.

How do I know how much I earned on average in 2019/2020?

You can check out your payslip.

When will my furlough period start?

We can backdate the scheme up to March 1st. If you haven’t worked any shifts since March 1st, your furlough period will start on that day. If you have worked shifts after, it will start on the day following your last shift.

Do I have to agree to be furloughed?

Yes. If you are eligible for this scheme we will send you an email. Please read the email and respond by 12th April 2020 if you wish to be furloughed.

When will I be paid for March?

March payment will be paid on 17th April 2020.

Can I still work with other employers or agencies?

You are still permitted to work with other agencies whilst being furloughed by Coople

Can I be put on the Job Retention Scheme by more than one employer?

Yes. If you qualify for other agencies’ schemes, you can be furloughed by them as well. There is no maximum number of employers who can furlough you.

If there is work available at a later stage, do I get a choice about whether to go back to work or remain furloughed?

Once you are furloughed, you will not be permitted to work via Coople for a minimum of 3 weeks. After the initial 3 week period, if there is work available, Coople will reactivate your profile and you will be able to book shifts as usual.

What are my options if I don’t qualify for Coople’s Job Retention Scheme?
  • If you work more regularly or earn more money with another employer or staffing agency, we recommend that you get in touch with them and enquire about their Coronavirus Job Retention Schemes.
  • If you do not qualify for any of them, you might be eligible for Universal Credit or Statutory Sick Pay (SSP). You can find more information about your options here.
Goal setting traps to avoid

Goal setting traps to avoid

We’ve all been there: every New Year, we dream big and tell ourselves that this is the year we’ll finally get it together and achieve that long awaited goal. Then, a few months down the line, all attempts to keep up our resolutions are long gone and forgotten about. You’re not alone – research shows that ¼ of resolutions are abandoned within a week, and less than 1/10 people actually manage to keep their resolutions until the end of the year. Why does this happen? Well, it turns out there’s a science of sorts when it comes to making sure you get the most out of your resolution(s) – read on for 3 main pitfalls to watch out for when setting your goals.

Having unrealistic (and unachievable) goals

Taking the opportunity to change yourself for the better is always good, but it’s how we go about it that is key to success. Rather than pursuing big, fantastical but unattainable goals, it’s a good idea to focus on smaller, more realistic goals to ensure that you have the best possible chance of achieving whatever it is you set out to do.

Expecting immediate results

Don’t lose hope – good things come to those who wait. On average, it takes around 2 months to form a habit and for behaviour to become automatic. It takes time for you to see results from all the hard work you put in towards your goals, so don’t be put off if it takes longer than expected to get to where you want to be. Slow and steady wins the race!

Lack of support

No matter how independent you are, we can all benefit from a bit of support to encourage us to keep going on the days motivation run low. Support can come from many different sources – friends, family, and even paid coaches and counsellors.

Now you have all the important tips for successful goal setting and achievement. Good luck! 

COVID-19 advice for Cooplers: which government help can you get?

COVID-19 advice for Cooplers: which government help can you get?

We’re aware a lot of you may be worried about how the current situation will affect your working status and finances, and we want you to know that we are here to guide you. If your working situation has been affected by the coronavirus (COVID-19), here’s an overview of support measures that may be available to you:

If you are too ill to work or if you are self-isolating because of COVID-19, you could be entitled to Statutory Sick Pay (SSP). SSP is paid by your employer – Coople, if you are a Coopler – so you will need to let us know if you are ill. There are some eligibility criteria you will need to meet, so we will need to ask a few simple questions as each case is different. We are assessing cases as quickly as we can and will confirm whether you are eligible for SSP as soon as possible. You can find out more information about SSP here.

If you do not qualify for SSP, you may still be eligible to claim benefits such as Universal Credit, a payment to help with your living costs and is paid monthly. As a result of the current situation, the government has announced that those whose work is affected by COVID-19 will be able to apply for Universal Credit and may receive up to a month’s advance upfront without physically attending a job centre. You can find out more about the eligibility criteria and how you may be able to claim it here and here.

If you are unsure which other forms of support you can turn to, you can use the anonymous, government-provided Benefits Calculator here. Please note that in order to use this service, you will need accurate information regarding your savings, income, existing benefits and pensions, outgoings and council tax bill at hand. Additionally, please note these services are only available to British or Irish citizens within the UK – those who are under 18, are students or prisoners, on strike or living outside the UK or permanently within residential or care homes will not receive accurate results.

If you are able to work, we also encourage you to read our blog article on how you can adapt your profile to find flexible work over the next few weeks, which you can find here. Whilst some sectors are inactive to mitigate the spread of the coronavirus, there are still sectors that are quite busy and are relying on a steady supply of flexible workers. As a result, we encourage those who are able and actively looking for work to adapt their profiles to the demand.

Additionally, as of 23/03/20, hospitality workers may apply for a one-off COVID-19 Emergency Grant, courtesy of Hospitality Action. We encourage all our Cooplers in hospitality to apply – find out more about the grant and your eligibility here.

Job profiles in high demand: working flexibly during COVID-19

Job profiles in high demand: working flexibly during COVID-19

While most of the hospitality and events sector have shut down to try and contain the spread of COVID-19, there are still sectors that are incredibly busy and rely on a steady supply of flexible workers. If you are healthy and have no flu-like symptoms (not even mild ones), there are flexible jobs available, especially in the retail and logistics sectors and in call centres. We encourage you to add the following job profiles, which are in high demand at the moment, on the Coople app: 

Retail & Logistics 

  • Cashier 
  • Sales Assistant 
  • Warehouse / Packaging Assistant 

Office (novice job profiles within this sector are in particular high demand)

  • Customer service agent 
  • Telesales agent 
  • In particular, fluent/native speakers of Arabic, Korean, Thai, French, Simplified Chinese and Czech speakers are needed

Here’s a quick reminder on how to add job profiles.

  • Open up the Coople app and click on the far-right icon to head to your profile
  • Tap on “Job profiles” and click “Add new job profiles”.
  • Once you’ve selected a profile, you can add your experience level: Novice, Intermediate and Expert
  • After you select an experience level, the profile will be added. You will then see the roles matching your new job profile.

For more information on adding job profiles, please click here.

We also recommend you to follow us on our social media channels or by checking the app regularly (and read our notifications). As this is a fluid situation, demand for flexible workers will continue to shift over the next few weeks. Follow us and check in regularly through the app and our socials to stay up to date on the best practises, as well as jobs to apply to if you are looking for work.

You can find us on:

Mental health: it’s on our mind

Mental health: it’s on our mind

Working flexibly is a dream for many. New locations, new people and the ability to work in a way that suits your lifestyle can make every day exciting. However, this tantalising lifestyle can come with some mental health concerns. How will I make an impression in a short amount of time? Will I be able to fit in with the established team?

Mental health in the workplace is still a subject that many choose to avoid talking about. This week (13th-19th May) is recognised as Mental Health Awareness week. This event aims to open up conversations around mental health in order to provide better support and guidance for those in need.

A recent study by the Mental Health Foundation found that 15% of people experience mental health problems at work. In addition, ScotHot found this number skyrockets to 57% in the hospitality industry whilst the Unite union outlines that 51% of chefs suffer from depression due to being overworked. In addition, evidence suggests that 13% of all sickness absence days in the UK can be attributed to mental health conditions.

Despite the prevalence of issues including stress, depression and anxiety, just 60% of employees feel their line manager is genuinely concerned for their wellbeing. Particularly in a new environment, you may feel reluctant to discuss your fears and concerns with an employer. At Coople, we are dedicated to supporting every Coopler throughout their journey in order to create an experience that makes them feel comfortable with flexible working.

We have taken a number of steps to reduce stress and anxiety for every person that uses our platform. Here are five ways Coople is both simple to use and supportive in giving you the lifestyle you desire.

Detailed right to work sessions

A Right to Work session ensures you are legally able to work in the UK. In this session we give you a lot of advice to not only get your first job, but also build a reputation as a reliable worker. From a step-by-step explanation of how the Coople app works to tips that will help you master that first shift – the right to work session will get you feeling confident and ready to work with Coople.

Click here to find out more about Right to Work sessions.

Online guides and advice

Whether you are uncertain of how to fill out your job profile or want to check the dress code for your next job, we have created a range of handy guides to help you navigate the platform.  When you can access all the information you need prior to working, it allows you to attend your shift feeling fully prepared and ready to put your best foot forward.

Click here to read our extensive range of guides

Dedicated Customer Care team

For those issues where you need more advice, the Coople Customer Care team is on-hand 7 days a week on 020 8338 9333 to answer any more specific questions you may have. Our knowledgeable team can offer all the guidance you need, whether it is your first shift or you’re a seasoned pro with Coople.

Working with other Cooplers

The majority of jobs we offer will involve you working with others who use the Coople platform. This allows you to meet new people and build up a network of Cooplers who have also embraced the flexible lifestyle you enjoy. This sense of community amongst Cooplers reduces the anxiety of regularly having first days at new jobs. You will often meet like-minded people who have similar attitudes to you!

Weekly Pay

Financial stability can be a major factor in reducing stress and helping you to feel secure. Once you have successfully completed your first shift with Coople, you will receive your first pay packet two weeks later. Following this initial payment, if you work every week, you will then be paid on a weekly basis! These more frequent payments make budgeting easier. In addition, if you have been working hard to cover a lot of shifts and are in need of the extra cash flow, weekly payments ensure you get that vital money fast.

Right to work assessments: what are they and why do we do them?

Right to work assessments: what are they and why do we do them?

As soon as you sign up with Coople, you will be invited to attend a right to work assessment. Attending an assessment is something you need to do in order to start working with us, and as the name suggests, we run them to check your right to work legally in the UK.

Checking your right to work isn’t the only reason we run the assessments however; we also introduce you to Coople, our app and give you an idea of the type of work you can expect to find with us. Ultimately our aim is to give everyone who attends the session the possible chance of not only getting their first job, but also building up their reputation as a reliable worker.

Introducing you to our app

Our app lets you find work whenever and wherever you want. With roles in hospitality, events, retail and plenty more all available, there’s plenty to discover.

During our right to work assessments, we’ll walk you through the app and give you all the information you need to apply for your first job. We’ll also show you how to filter your results to find the jobs closest to you that match your skills. Put simply, the assessment will give you the tools you need to use the app to find and apply for flexible work in seconds.

Getting you ready for work

We also make sure you’re ready to work with Coople. As well as having staff on-hand to help you build your profile and apply for your first job, we’ll also share our expectations with you. By letting you know what our expectations are, we’re making sure that you’re fully informed and ready to make an excellent impression during your first shift.

What do I need to do before my right to work assessment?

Great question. If you haven’t already, you’ll need to register with Coople on the app and book your assessment. We run several assessments a week at our offices in Central London. Before the assessment begins, it’s also a good idea to save time by uploading your documents and filling out your profile. It only takes a few minutes, and it will let us know in advance about the type of work you’re looking for.

If you want to find out more about our right to work assessment, be sure to check out these handy guides:

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